Frequently Asked Questions.

A professional vehicle detail at Aufbereitungscenter AC Luzern in Kriens takes between four and ten hours, depending on the package chosen, the vehicle class and how dirty the car is. The exact duration depends on several factors, which we communicate to you transparently in advance so you can plan your day accordingly.

Package S (Standard full cleaning) takes about four and a half hours for a small car, roughly five and a half hours for a sedan or estate, about five and a half hours for an SUV as well, and up to seven and a half hours for a van or seven-seater. Package M (Intensive full cleaning) takes six and a half hours for small cars, seven and a half hours for sedans and estates, seven and a half hours for SUVs as well, and up to nine and a half hours for vans. Package L (Exclusive full cleaning) takes seven and a half hours for small cars, eight and a half hours for sedans and estates, eight and a half hours for SUVs as well, and up to ten hours for vans.

With heavy soiling from stubborn stains, strong odors, pet hair or construction-site grime, processing times can extend by up to two hours, since we need to work especially thoroughly. With light soiling and regular upkeep, the times are correspondingly shorter, by around thirty minutes. You'll receive an exact time estimate for your specific vehicle at online booking, based on the details you provide.

Throughout the entire detail, your vehicle is kept safe inside our enclosed workshop at Sternmatt 9 in Kriens. You can drop your vehicle off with us on the morning of your chosen appointment. As soon as your vehicle is ready, we send you a message, so you can collect it from us fresh and clean. For customers who would rather not bring their vehicle in themselves, we offer a pickup service in the surrounding area by individual arrangement.

Aufbereitungscenter AC Luzern is located at Sternmatt 9 in 6010 Kriens, just a few minutes from Lucerne city center in Central Switzerland. Our central location makes us easy to reach both for customers from Lucerne and from the wider region including Zug, Schwyz, Nidwalden and Obwalden.

Getting here by car is especially easy: from the A2 motorway, Kriens exit, it's only two minutes to our location. We're situated in a well-connected commercial area with ample parking directly in front of our workshop. From Lucerne city it takes about ten minutes by car, from Zug around twenty minutes, from Stans about fifteen minutes, and from Schwyz roughly thirty minutes.

Getting here by public transport is easy too: the "Kriens Sternmatt" bus stop on VBL line 1 is just a short walk from our location. From Lucerne main station you can reach us in about fifteen minutes by bus. For customers who would rather not bring their vehicle in themselves, we offer a pickup service in the surrounding area by individual arrangement.

We're happy to discuss the individual options with you by phone at 079 410 18 56 or by email at services@acluzern.ch. The pickup service is especially convenient for business customers or when several vehicles are involved. We charge a fair travel fee and coordinate the pickup flexibly around your schedule.

The difference between a regular car wash and a professional car detail at Aufbereitungscenter AC Luzern lies in the thoroughness, the products used, the time invested and the end result. A car wash is a quick surface clean, while a car detail is a comprehensive care process that preserves the vehicle's value.

A regular car wash takes about fifteen to thirty minutes and removes surface dirt, dust and light grime. It uses standard cleaning agents and only treats the exterior surfaces. The price is typically between CHF 20 and CHF 50. A car wash is suitable for regular upkeep between more intensive cleans.

A professional car detail with us in Kriens takes four to ten hours and includes thorough cleaning of the interior and exterior, care for every material — leather, plastic, rubber and metal — removal of stubborn dirt, stains and odors, and protection or sealing of surfaces. We work exclusively with professional products from brands such as Koch Chemie, Rupes, Gyeon and Sonax, which are considered the industry standard in professional vehicle detailing.

The result of a detail is far more visible: the paint regains its original shine, interior materials are conditioned and protected, unpleasant odors are neutralized rather than just masked, and the whole vehicle looks like new again. We recommend a detail once or twice a year, or before selling a car or returning a lease vehicle, to maintain or increase its value.

How often you need a professional car detail at Aufbereitungscenter AC Luzern depends on how the vehicle is used, environmental conditions, and your personal standards for cleanliness and care. As a general recommendation, once or twice a year is right for private vehicles, with more frequent details for heavily used vehicles.

For private vehicles driven daily, we recommend a full cleaning (Package M or L) once a year, complemented by a smaller refresh (Package S) after six months. This keeps the vehicle in optimal condition, protects materials from premature wear, and preserves resale value. For vehicles mainly used on weekends or only occasionally, a detail every eighteen to twenty-four months is sufficient.

For business vehicles and company fleets that see heavy daily use, we recommend a detail every four to six months. High-mileage drivers who spend a lot of time on motorways experience heavier soiling from insects, brake dust and road grime, which calls for more frequent cleaning. Vehicles regularly used with children or pets also benefit from more frequent details for odor control and thorough interior cleaning.

Other good occasions for a professional detail include the change of seasons (especially in spring after winter road salt and grime), before selling a car to increase its value, before a lease return to avoid return charges, or after special events such as transporting animals, construction-site trips, or longer holiday journeys.

Extensive preparation or pre-cleaning on your part is not necessary before a detail at Aufbereitungscenter AC Luzern. We handle the complete detailing of your vehicle, regardless of its current condition, using professional techniques and products. There are, however, a few points we ask you to keep in mind so we can work optimally.

Please remove all personal items from the interior, especially valuables such as document folders, electronics, cash or personal papers. Child seats should also be removed so we can thoroughly clean the seats and floor underneath. If you have specific requests about which areas need extra attention or should be treated with special care, please let us know at booking or at drop-off.

Please have the vehicle key and the vehicle registration document ready at handover. If your vehicle has special features such as delicate aftermarket equipment, custom installations, or known defects, please let us know in advance so we can handle it with particular care.

We take care of everything else: exterior dirt is professionally removed, the interior is thoroughly cleaned and cared for, leather is conditioned, plastic surfaces are refreshed, and glass surfaces are cleaned streak-free. Even with heavy soiling from children, pets, smoke or construction-site grime, no preparation on your part is required. At booking you can indicate the level of soiling so we can allow enough time for your vehicle.

The soiling level describes your vehicle's current condition and affects both the price and the duration of the detail at Aufbereitungscenter AC Luzern. We distinguish three clearly defined levels — light, medium and heavy — which we ask about at booking to ensure the best possible result.

Light soiling means normal everyday traces such as light dust on surfaces, minimal lint on seats and floor mats, or a few fingerprints on the dashboard. This corresponds to a vehicle that is regularly maintained and shows barely any heavy grime. With light soiling you receive a ten percent discount on the chosen package, and the processing time is shortened by around thirty minutes since less intensive cleaning is required.

Medium soiling is the standard level and covers normal wear such as moderate lint on seats and floor mats, light staining of the seats from everyday use, normal exterior dirt from road grime and insects, plus light fingerprints and dust on interior surfaces. Most vehicles fall into this category and are billed at the standard prices and times shown in our price list.

Heavy soiling means intensive grime such as stubborn stains on seats or floor mats, heavy shedding from pets, visible pet hair in upholstery and carpets, unpleasant odors from smoke, animals or spilled liquids, construction-site dirt, or other intensive contamination. Heavy soiling adds a twenty percent surcharge to the package price and up to two extra hours of processing time, since we need to work especially thoroughly with specialized techniques. The assessment is made at online booking based on your input. If you're unsure, we're happy to advise you by phone at 079 410 18 56 and recommend the right package.

The detailing packages at Aufbereitungscenter AC Luzern come in different service tiers, which we break down for you here in detail so you can choose the right package for your needs. All packages are carried out using professional products and techniques.

Package S (Standard full cleaning) includes thorough vacuuming of the interior and trunk, including all crevices and hard-to-reach areas, deep cleaning of the dashboard and all plastic surfaces with suitable care products, streak-free cleaning of glass surfaces inside and out, cleaning of the mirrors, professional exterior wheel cleaning to remove brake dust and grime, and cleaning of the door sill trims.

Package M (Intensive full cleaning) includes everything in Package S, plus a thorough hand wash with pH-neutral shampoo including door jambs and fuel cap, professional shampooing of the floor mats to remove deep-set dirt, gentle leather cleaning for careful treatment of delicate leather surfaces, deep cleaning of upholstery and seats with special brushes and products, cleaning of the sun visors and mirror housings, and refreshing of exterior plastic trim.

Package L (Exclusive full cleaning) builds on this further with professional stain removal from upholstery, carpets and convertible tops using specialized products, odor removal via ozone treatment or special neutralizers, premium leather care with special lotions or wax for lasting conditioning, thorough care of all interior and exterior plastic surfaces with UV protection, complete interior detailing including the center console, hinges, buttons and hard-to-reach areas, polishing of exterior surfaces to restore shine, and sealing for long-lasting protection. You'll find a detailed overview of all services on our packages page. For special services such as polishing, ceramic coating or leather repair, we recommend the custom package with a tailored quote.

Yes, Aufbereitungscenter AC Luzern specializes in professional detailing for lease returns and car sales. Our custom package is designed exactly for these needs, ensuring your vehicle makes the best possible impression and that you avoid unnecessary costs.

For a lease return, a professional detail at Aufbereitungscenter AC Luzern can significantly reduce or even eliminate return charges. Leasing companies inspect the vehicle at return for normal wear and tear and charge substantial reconditioning fees for excessive wear or dirt. We remove scratches where possible, treat dents to professional standards, remove stains from upholstery and carpets, eliminate unpleasant odors, and address any soiling that could be flagged at return. Our experience shows that customers who get a timely detail save between CHF 500 and CHF 2,000 in return charges.

For a car sale, we increase your vehicle's resale value through thorough interior cleaning, professional paint care and cosmetic detailing. A clean, well-maintained vehicle not only sells faster but also for a higher price. Buyers pay noticeably more for a vehicle that looks like new compared to a neglected vehicle of the same age and specification.

On request, the custom package includes one-step to three-step paint polishing, high-quality ceramic coating for lasting protection, professional leather and burn-hole repair, thorough mold removal, and dent and hail-damage repair to professional standards. You'll receive a free, tailored quote within one working day based on photos or a brief inspection. Call us at 079 410 18 56 or email services@acluzern.ch with a few photos of your vehicle.

Aufbereitungscenter AC Luzern works exclusively with professional, material-friendly products from renowned brands that are considered the industry standard in professional vehicle detailing. We use products from Koch Chemie, Rupes, Gyeon and Sonax, all of which meet the highest quality standards and are gentle on both your vehicle's surfaces and the environment.

All the cleaning products we use are biodegradable, material-compatible and skin-friendly. They contain no aggressive chemicals such as acids or alkalis that could damage surfaces, protecting both your vehicle's delicate materials and your health and the environment. For leather care we use special lotions and waxes that condition the leather over the long term, keep it supple, and protect it against drying out and cracking.

For paint correction we rely on premium polishes from Rupes, which protect the paint long-term, preserve shine, and remove minor scratches. For ceramic coating we use premium products from Gyeon that provide up to five years of protection against UV radiation, dirt, water and chemical influences. Exterior washing is done with pH-neutral shampoos that don't attack the paint or strip existing wax layers.

The exact choice of products depends on the specific service and your vehicle's individual needs. For delicate materials such as open-pore leather, Alcantara or special paint finishes, we use especially gentle specialty products. All products are regularly checked for compatibility and effectiveness. We're happy to advise you on the products we use and their specific benefits for your vehicle.

Booking a detail at Aufbereitungscenter AC Luzern is simple, transparent and flexible. You can book online through our booking platform, or contact us directly by phone at 079 410 18 56 or by email at services@acluzern.ch, whichever you prefer.

At online booking you first choose the package you want (S, M, L or custom) and select your vehicle class (small car, sedan/estate, SUV or van). You then indicate the soiling level (light, medium or heavy) and immediately see the exact final price and the estimated processing time, fully transparent. In the next step you choose an available slot from our calendar and enter your contact details. You'll receive an immediate confirmation email with all the details and a summary of your booking.

For custom requests or special services such as lease-return detailing, odor removal or ceramic coating, we prepare a tailored quote within one working day based on the information or photos you provide. Payment is made on-site at our workshop in Kriens once the detail is complete. We accept cash and bank transfer.

Rescheduling is free of charge up to 24 hours in advance. For shorter-notice changes or cancellations, please call us directly. For business customers and fleets we also offer monthly invoicing and individual terms. After the detail, you'll receive a detailed breakdown of the services performed and can collect your vehicle from our secure area.

As a rule, customers bring their vehicle to us directly at Sternmatt 9, 6010 Kriens, for the detail. On request, however, we also offer a convenient pickup service in the surrounding area by individual arrangement, which is especially practical for business customers or when several vehicles are involved.

The pickup service is usually available at no extra charge for customers from Lucerne city, Kriens, Horw, Emmenbrücke, Ebikon and Root. For locations further away, such as Zug, Stans or Schwyz, we charge a fair travel fee based on the distance. We're happy to discuss the individual options with you by phone at 079 410 18 56 or by email at services@acluzern.ch and will put together a concrete offer for you.

Alternatively, you can also leave your vehicle in front of our workshop in the evening after our opening hours or over the weekend and drop the car key into our key box.

A ceramic coating at Aufbereitungscenter AC Luzern is a premium surface treatment in which a liquid ceramic coating is applied to the paint, forming an extremely hard, smooth, protective layer once cured. This coating offers noticeably longer and more effective protection than conventional waxes or polishes, and it's a worthwhile investment for vehicles you want to protect over the long term.

The benefits of a ceramic coating are wide-ranging: it provides excellent protection against UV radiation, which causes paint to fade, against chemical influences such as bird droppings, insect residue or tree sap, against minor scratches and swirl marks from improper washing, and against water and dirt, which simply bead off thanks to the hydrophobic surface. Applied correctly and with proper care, the coating lasts up to five years, compared to just a few months for conventional wax.

The process includes thorough pre-cleaning, professional polishing to remove minor scratches and contaminants, the actual application of the ceramic coating in multiple layers, and controlled curing in our workshop. The price for a professional ceramic coating including the basic polish starts at CHF 740 for a small car and varies depending on vehicle size and paint condition.

A ceramic coating is especially worthwhile for new vehicles, to protect the paint from day one; for vehicles with dark paint, which is particularly sensitive; for high-mileage drivers who regularly expose their vehicle to the elements; and for vehicles meant to retain a high resale value. We're happy to advise you on the various products and their specific properties.

Professional leather care at Aufbereitungscenter AC Luzern is essential for preserving the quality, appearance and value of leather interiors in your vehicle. Leather is a natural material that, without regular care, dries out, cracks and loses its supple feel. Professional care significantly extends its lifespan and preserves comfort and a luxurious appearance.

During professional leather care, we first remove all dirt, oily films and old product residue with special leather cleaners. A high-quality leather lotion or wax is then applied, penetrating deep into the pores, conditioning the leather from within, keeping it supple, and protecting it against drying out and UV damage. The Koch Chemie and Gyeon products we use are specifically developed for automotive leather and leave no greasy residue.

How often leather care is needed depends on use and environmental conditions. For vehicles in daily use, we recommend professional leather care every six to twelve months. For vehicles frequently exposed to direct sunlight, or regularly used by children or pets, care should be done every four to six months. Between professional treatments, you can wipe the leather down with a soft, slightly damp cloth.

Regular leather care not only prevents cracking and fading but also preserves the vehicle's resale value. Well-maintained leather seats are an important factor when appraising a used vehicle. During a detail, we check the condition of the leather and recommend the appropriate treatment.

Professional odor removal at Aufbereitungscenter AC Luzern combines thorough cleaning of the odor sources with special neutralization techniques that don't just mask unpleasant odors but eliminate them permanently. We treat different types of odors with tailored methods for the best possible result.

Common odor problems we professionally eliminate include tobacco smoke, which settles deep into upholstery, carpets and trim; pet odors from animals in the vehicle; food odors from spilled liquids or forgotten food; mold odor from moisture or water damage; and general musty smells from vehicle doors being closed for long periods or high humidity.

Odor removal begins with thorough cleaning of all affected surfaces. Carpets and upholstery are intensively cleaned and extracted to physically remove the odor sources. This is followed by ozone treatment, in which ozone (O3) is generated to neutralize odor molecules at the molecular level and kill bacteria and fungi. Depending on intensity, this treatment takes two to four hours and is carried out in our enclosed workshop.

As an alternative or in addition, we use special enzymatic neutralizers that break down organic odor sources such as pet urine or spilled food. These products are biodegradable and safe for health. After treatment, the vehicle is completely odor-free — not merely masked by a covering scent.

Professional pet hair removal at Aufbereitungscenter AC Luzern is a specialized service that requires particular techniques and tools, since pet hair works its way deep into upholstery, carpets and vents and cannot be fully removed with conventional cleaning methods. We've specialized in tackling this challenging task.

Pet hair is particularly stubborn because its structure lets it anchor into the fibers of upholstery and carpets, and movement and vibration inside the vehicle drive it in even deeper over time. Regular vacuuming only removes the surface hairs, while the deeper-embedded hairs remain and resurface with every drive. Pet hair can also clog vents and trigger allergic reactions in sensitive individuals.

We use professional pet hair removal tools such as special rubber brushes, which loosen hair from the fibers through friction, along with high-powered industrial vacuums with special attachments that reach even deeply embedded hair. In particularly stubborn cases, we apply special solvents that reduce how firmly the hair adheres to the fibers. The process includes thorough vacuuming of all surfaces, treatment with specialized tools, a second vacuuming pass, and a final wipe-down with microfiber cloths.

How long pet hair removal takes depends on the extent of the infestation and typically adds one to two hours to the standard detail. For heavy pet hair buildup, we recommend Package M or L, which already includes thorough interior cleaning. For vehicles that regularly transport pets, we recommend more frequent interior cleaning every two to three months.

Yes, Aufbereitungscenter AC Luzern offers gift vouchers for car detailing, which make an excellent gift for car enthusiasts — for a birthday, Christmas, or any other special occasion. Our gift vouchers are a thoughtful and practical alternative to conventional gifts, offering something many people wouldn't treat themselves to otherwise.

Gift vouchers can be redeemed for any of our services, from the Standard full cleaning (Package S) to the Intensive full cleaning (Package M) to the Exclusive full cleaning (Package L), or individual special services such as ceramic coating or leather care. The recipient can flexibly redeem the voucher for their vehicle and the service of their choice.

Gift vouchers are available in various value tiers: CHF 200 for Package S, CHF 420 for Package M, CHF 680 for Package L, or custom amounts for special services. You'll receive the voucher in a premium presentation that also works well as a gift in its own right. Vouchers are valid for one year from the date of issue. The voucher cannot be exchanged for cash.

Purchasing is simple: contact us by phone at 079 410 18 56 or by email at services@acluzern.ch with the desired value and the recipient's name. We'll issue the voucher, and you can pick it up from us at Sternmatt 9 in Kriens or we'll mail it to you.

Aufbereitungscenter AC Luzern places great value on environmentally friendly work and has implemented various sustainability measures to minimize the ecological footprint of our services. We believe professional vehicle detailing and environmental protection don't have to be at odds — they can go hand in hand.

All cleaning products we use are biodegradable and free of aggressive chemicals such as phosphates, acids or alkalis that could pollute groundwater. The products we use from Koch Chemie, Rupes, Gyeon and Sonax meet the highest environmental standards and are continuously checked for compatibility. We also use microfiber cloths, which are reusable and require less water and fewer chemicals than conventional cleaning methods.

Our water usage is minimized through closed-loop systems and efficient cleaning techniques. For exterior washing we use pH-neutral shampoos that are effective in small quantities and don't burden the wastewater. Detailing takes place inside our enclosed workshop, so no wastewater enters the environment — it's disposed of properly instead.

Energy efficiency is another focus area: we use LED lighting throughout the workshop, modern high-efficiency equipment, and we optimize our workflows to reduce energy consumption. For business trips within the region, we use electric vehicles whenever possible.

The AC Luzern detailing centre is open for you at the following times:

Monday to Friday: 08:00 to 12:00 and 13:00 to 18:00.

By arrangement we are also happy to be there for you outside the official opening hours.

The AC Luzern detailing centre is located at Sternmatt 9 in 6010 Kriens and can be reached within 2 minutes of the Kriens motorway exit.