Protecting your personal data matters to us. This privacy policy explains what data we process when you visit this website and use our services, and how we handle it.
Automotive Center Luzern GmbH (Aufbereitungscenter AC Luzern) Sternmatt 9, 6010 Kriens, Switzerland Email: services@acluzern.ch Phone: +41 79 410 18 56
Contact and booking data: When you request an appointment via the booking form or contact us by email, phone, or WhatsApp, we process the data you provide (e.g. name, email address, phone number, vehicle details) to handle your request and organize the appointment.
Newsletter: When you sign up for our newsletter, we process your email address to send you news and offers. You can unsubscribe at any time via the link included in every email.
Usage data: When you visit the website, technical data (e.g. IP address, browser type, pages visited, time of access) is automatically processed by our hosting provider to ensure the website operates correctly.
Origin of the visit: Together with your inquiry, booking or application we store the route by which you reached our website (for example via a search engine, a link on another website, an advertising campaign or directly) and which page you opened first. We use neither cookies nor storage in your browser for this. We use this information to assess which channels bring customers to us. The legal basis is our legitimate interest in the economic evaluation of our communication.
This website uses a technically necessary cookie banner that lets you accept or reject non-essential cookies. Your choice is stored locally in your browser (localStorage). We only use cookies for analysing usage with your consent, and we do not use cookies for advertising.
If you agree in the cookie notice, we use Microsoft Clarity, an analytics service provided by Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA). For visitors in the European Economic Area, Microsoft Ireland Operations Limited (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland) is responsible. Clarity records how the website is used, for example clicks, scrolling, mouse movements, pages visited, device type, browser and approximate location. This produces heatmaps and recordings of individual visits. Entries in form fields and sensitive content are masked. Clarity sets cookies to link visits together. We use the results to make the website easier to understand and faster to use.
The legal basis is your consent. You can withdraw it at any time with effect for the future by changing your choice under "Manage cookies" at the bottom of every page, or by deleting the cookies in your browser. Without your consent, Clarity is not loaded. Data may be transferred to the USA in the process. For further information, please see Microsoft's privacy statement.
If you agree in the cookie notice, we use Google Analytics 4, an analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), for which Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) may process data. We record, for example, pages visited, clicks on phone numbers and email addresses, submitted bookings, enquiries and applications, device type, browser, language, where the visit came from and the approximate location. Google sets cookies for this (for example "_ga") that assign a visit to a random identifier. According to Google, no IP addresses are stored. Google Signals and advertising features are disabled, and data is kept for 14 months. We use the results to improve the website and our services.
The legal basis is your consent (Art. 6(1)(a) GDPR, Swiss Data Protection Act). Without your consent, Google Analytics is not loaded and no connection to Google is made. You can withdraw your consent at any time with effect for the future by changing your choice under "Manage cookies" at the bottom of every page, or by deleting the cookies in your browser. Data may be transferred to the USA. A data processing agreement is in place with Google. Further information is available in Google's privacy policy.
To provide this website, we use the following service providers, which may process data:
Where legally required, we have appropriate data processing agreements in place with these providers.
We process and store your personal data only for as long as necessary to fulfil the purpose (e.g. appointment handling, statutory retention obligations).
You have the right to request information about the personal data we process about you, as well as its correction, deletion, or restriction of processing. Please contact us at the address above.
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
We reserve the right to amend this privacy policy at any time to reflect changed legal requirements or changes to our services.
AC Luzern — Automotive Center Luzern GmbH · Sternmatt 9 · CH-6010 Kriens
