These General Terms and Conditions govern the relationship between you and AC Luzern. They contain important information regarding our services, pricing, appointments, liability provisions, as well as the rights and obligations of both parties. By making a booking or placing an order, you agree to the following terms and conditions.
Status: April 2026
These General Terms and Conditions apply to all vehicle detailing services provided by the Contractor to the Client (customer). All orders are carried out exclusively on the basis of these GTC.
The contract is concluded when the Client accepts the Contractor’s offer. Acceptance may take place verbally, in writing, by e-mail or by booking through online platforms. By booking or placing an order, the Client accepts these GTC in the version valid at the time of booking.
Deviating, conflicting or supplementary terms and conditions of the Client shall not become part of the contract unless the Contractor has expressly agreed to their validity in writing.
The Contractor provides vehicle detailing services in accordance with the service description agreed with the Client. This includes in particular:
All detailing work is carried out on site at the Contractor’s premises. The Client must provide the vehicle at the agreed location at the agreed time.
The exact services, prices and execution details are agreed with the Client before the start of the work and recorded in writing in an order form (online) or by e-mail.
Additional services or changes to the agreed scope of services may only be performed after prior consultation and express confirmation by the Contractor. Any additional costs shall be borne by the Client.
The Contractor reserves the right to refuse or interrupt the execution of the detailing service if:
In such cases, the Contractor may recalculate the order or withdraw from the contract.
The Contractor is entitled to move, re-park and carry out necessary short test drives with the vehicle as part of the performance of the service. This applies in particular for functional checks after cleaning or care work.
The Contractor does not owe a specific result (e.g. complete removal of all stains, scratches or odours), but provides the services to the best of its knowledge and belief and in accordance with industry standards.
The Contractor is entitled to involve third parties (subcontractors) in order to fulfil the order.
The Client is obliged to provide all information relevant to the detailing of the vehicle truthfully and completely. This includes in particular:
Incorrect or incomplete information may lead to delays, additional costs or refusal of the order.
When handing over the vehicle, the Client is obliged to:
The Client assures that the vehicle is registered and roadworthy in accordance with applicable legal requirements. If the vehicle has been deregistered, temporarily taken out of service or is not insured, this must be communicated in writing before acceptance of the order and noted in the order form.
The Client is obliged to keep agreed appointments. If the Client is prevented from attending, the Contractor must be informed immediately, no later than 24 hours before the agreed appointment. Cancellations communicated less than 24 hours before the agreed appointment will be charged in full.
The Contractor assumes no liability for valuables or personal belongings left in the vehicle, regardless of whether the Client has fulfilled his obligation to remove them.
The vehicle will only be released to third parties with the express consent of the Client. The Contractor shall not be liable for damage or misunderstandings arising from such handover.
The prices are based on the Contractor’s offer or price list valid at the time of booking. All prices are stated in Swiss francs (CHF) including statutory value added tax.
Payment is due immediately after completion of the work and acceptance of the vehicle. Accepted payment methods will be announced on site (cash payment, instant bank transfer, TWINT).
If it becomes apparent during execution that additional effort is required due to soiling or damage not previously disclosed, the Client will be informed immediately. The resulting additional costs shall be borne by the Client.
In the event of default of payment, the Contractor is entitled to charge default interest of 5% p.a. The Contractor reserves the right to retain the vehicle until full payment has been made (right of retention).
If significant additional effort arises during execution (e.g. in the case of extreme soiling), this will be charged additionally according to the effort involved. The continuation of the work will take place after informing and obtaining the consent of the Client.
Appointments are assigned based on availability and agreed upon with the Client. Appointment confirmations are provided in writing by e-mail or SMS.
The estimated duration of the detailing work will be communicated to the Client before the start of the order. This information is an estimate and is not binding. Delays caused by unforeseen circumstances (e.g. heavier soiling than stated, technical issues) do not entitle the Client to claim damages.
The Contractor reserves the right to reschedule appointments for important reasons (e.g. illness, technical disruptions, force majeure). The Client will be informed immediately and an alternative appointment will be arranged. Rescheduling in such cases does not entitle the Client to claim damages.
If the Client fails to appear at the agreed appointment and has not cancelled in due time (at least 24 hours in advance), the Contractor may charge a cancellation fee amounting to 100% of the agreed order value.
The Contractor shall only be liable for damage to the vehicle in cases of intent or gross negligence on the part of the Contractor or its agents. Liability for slight negligence is excluded to the extent permitted by law.
The Contractor shall in particular not be liable for:
In all cases, liability shall be limited to the value of the order or the agreed remuneration, unless intent or gross negligence is involved.
The Client shall bear responsibility for any contributory negligence, particularly if the Client has failed to comply with information and due diligence obligations.
The Contractor maintains business liability insurance. This insurance covers damage occurring during the performance of work at the Contractor’s premises within the scope of the applicable insurance conditions.
The Client is expressly informed of the following risks:
By placing an order, the Client confirms that he has been informed of these risks.
The Contractor shall only be liable for the loss of or damage to vehicle keys in cases of intent or gross negligence. Liability for consequential costs (e.g. replacement of locking systems) is excluded to the extent permitted by law.
Despite professional application, cleaning and care products may cause changes to sensitive materials. The Contractor shall not be liable for such material-related reactions unless they were foreseeable.
The Contractor shall not be liable for damages or delays caused by force majeure (e.g. fire, natural disasters, theft).
The contractually agreed and performed services will be inspected and accepted together with the Client after completion of the work. Acceptance will be documented in the handover protocol.
Defects must be reported by the Client immediately upon collection of the vehicle, i.e. on site and in the presence of the Contractor or its employees, and must be recorded in writing in the handover protocol and documented photographically.
Non-obvious and hidden defects must be reported and objected to in writing (by e-mail) to the Contractor immediately after they become known, but no later than within 48 hours after handover of the vehicle. After expiry of this period, the service shall be deemed to have been performed in accordance with the contract and accepted.
In the case of justified defects attributable to the Contractor, the Contractor has the right to subsequent performance (rectification). The Contractor must be granted a reasonable period for this purpose and at least two attempts at rectification must be permitted.
Only after the unsuccessful expiry of the period for subsequent performance or after two failed rectification attempts may the Client request an appropriate reduction of the purchase price or, in the case of substantial defects, withdraw from the contract.
The warranty shall be excluded if:
The Contractor is entitled to take photographs and videos of the vehicle and of the work carried out before, during and after the vehicle detailing process free of charge. These recordings serve documentation and marketing purposes.
By placing the order, the Client expressly agrees that the Contractor may use the photographs and videos created for the following purposes:
By placing the order, the Client fully assigns to the Contractor all rights to the photographs and videos created, without limitation in time or territory. This includes in particular:
The Client may object to the use of images of his vehicle at any time for future publications. Content already published shall remain unaffected.
When publishing content, the Contractor will ensure that licence plates and other personal data of the Client are anonymised or made unrecognisable, provided the Client requests this. Such a request must be stated when placing the order.
The creation and use of photographs and videos is free of charge. The Client shall have no claim to remuneration for the use of the recordings.
The Contractor collects and processes personal data of the Client (name, address, telephone number, e-mail address, vehicle data) exclusively for contract processing and customer administration.
Customer data will only be disclosed to third parties insofar as this is necessary for the fulfilment of the contract (e.g. payment service providers) or the Client has expressly consented.
The Contractor takes appropriate technical and organisational measures to protect customer data against unauthorised access, loss or misuse.
The Client has the right at any time to obtain information about the data stored about him and to request correction, deletion or restriction of processing in accordance with the statutory provisions.
Further information on data protection can be found in the Contractor’s separate privacy policy, which is available on the website.
The Contractor is entitled to retain the vehicle until full payment of the agreed remuneration and any additional costs has been received.
The Contractor shall be entitled to a statutory lien on the vehicle insofar as outstanding claims arising from the contractual relationship exist.
If the vehicle is not collected immediately after completion of the work and the payment due date, the Contractor may charge storage fees of CHF 50.00 per commenced day.
For online bookings, the Client has the right to withdraw from the contract within 14 days, provided that no services have yet been performed.
If the performance of services begins before the expiry of the withdrawal period at the express request of the Client, the right of withdrawal shall expire.
Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
The Contractor reserves the right to amend these GTC at any time. Existing contracts shall remain unaffected by such amendments. For new orders, the version of the GTC valid at the time the order is placed shall apply.
All legal relationships between the Contractor and the Client shall be governed exclusively by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship shall be the registered office of the Contractor, provided that the Client is a merchant, a legal entity under public law, or a special fund under public law. However, the Contractor shall also be entitled to bring legal action against the Client at the Client’s general place of jurisdiction.
Mandatory statutory consumer protection provisions shall remain unaffected by these GTC and shall take precedence over them.
Notice: These GTC form an integral part of every contract between the Contractor and the Client. By placing an order, the Client confirms that he has read, understood, and accepted these GTC.
Status: April 2026
